Senior Caseworker

Location: Carshalton, London
Salary: £36,000–£42,000 (In line with IPSA scales, according to experience)
Length of Contract: Full-time permanent
Closing Date: 22 August 2025
Start Date: As soon as possible

Job Details

Bobby Dean MP is seeking a dedicated and empathetic Senior Caseworker to join his busy office in Carshalton, South London.

The role involves supporting constituents with a range of complex and sensitive issues, including housing, education, immigration, welfare and healthcare. You’ll be a key contact, helping resolve problems and ensure their voices are heard.

Experience in an MP’s office is desirable but not essential. We welcome applicants with relevant experience in local councils, Citizens Advice, charities or other organisations delivering casework or advocacy support.

The successful candidate must be highly organised, exercise sound judgment, and handle challenging personal issues with compassion and respect.

We’re open to flexible working, including remote or Westminster-based arrangements. Some constituency availability is expected for team development, training and in-person surgeries.

Key responsibilities

Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner
Supervise other members of staff including coaching and mentoring
Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails, and face-to-face
Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
Ensure cases are logged, monitored, progressed and ensure all identified actions are taken
Liaise with government agencies, voluntary sector, and others to resolve constituency matters
Exercise a high level of autonomy in reaching decisions on cases based on the evidence
Develop knowledge in specialist areas
Ensure records are kept and information managed confidentially and in line with data protection legislation
Analyse, evaluate, and interpret data to ensure the MP is informed on key issues and is aware of trends
Assist with surgeries and other meetings and follow up as appropriate
There may be a requirement for the role holder to work outside of normal hours and travel for work occasionally

Skills required

Excellent organisation, time management, communication and IT skills
Strong interpersonal skills suited to sensitive, public-facing work
Tenacious, compassionate, and outcome-driven approach
Commitment to Liberal Democrats aims and values

Application details

Applicants should send their CV and a covering letter to Bobby’s Chief of Staff on alex.vicentemachado@parliament.uk with the subject line 'Senior Caseworker Application: YOUR NAME'.

Interviews will be held throughout the application process. The deadline for applications is 22 August 2025.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.